Parent Tech Support

Tech Support Email

*** All remote tech support issues should email: ithelpcenter@ecps.org ***

Central High School, Door P

Tech Support Hours: Monday thru Friday 9:30 AM - 11:30 AM & 1:30 PM - 2:30 PM

Xfinity PrePay Modems

If you received an Xfinity PrePaid modem early this year and the prepay is complete, email ithelpcenter@ecps.org for assistance. You can also bring in modem and swap it with a hotspot at CHS (Door P) during the times of 9:30A-11:30A / 1:30P-2:30P. These are temporary hotspots/modems that must be returned when the school devices are asked back by the district.

If you would like a long term internet solution, there are two options at the bottom of this page with more information.

 

View our tutorials on how to navigate various apps for E-Learning

How can my child access a zoom meeting? Click below

  

AT&T Covid Assistance

Access from AT&T provides low-cost internet service for eligible households.

  • Free installation and in-home Wi-Fi®
  • No annual contract
  • No deposit

Internet service for $10/mo. or less based on the maximum speed available at your address up to 25Mbps. LIMITED-TIME OFFER** Link

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El acceso de AT&T ofrece servicio de Internet económico para familias elegibles.

  • Instalación gratis y Wi-Fi® residencial
  • Sin contrato anual
  • Sin depósito

Servicio de Internet por $10/mes o menos con base en la velocidad máxima disponible en tu dirección de hasta 25Mbps. OFERTA POR TIEMPO LIMITADO** Link

Comcast Covid Assistance

Internet Access Comcast Internet Essentials 
Internet Essentials is a program for families and other low-income households who currently do not subscribe to the Internet at home. Current Xfinity Internet customers are not eligible for Internet Essentials. For all new and existing Internet Essentials customers, the speed of the program’s Internet service is 25 Mbps downstream and 3 Mbps upstream. Households with outstanding debt owed to Comcast may be eligible for Internet Essentials. Internet Essentials is waiving this qualification if you apply and are approved by December 31st, 2020 (standard eligibility rules apply). Here are some quick links to the program and the application. Link
 

Acceso a Internet Comcast Internet Essentials
Internet Essentials es un programa para familias y otros hogares de bajos ingresos que actualmente no se suscriben a Internet en casa. Los clientes actuales de Xfinity Internet no son elegibles para Internet Essentials. Para todos los clientes nuevos y existentes de Internet Essentials, la velocidad del servicio de Internet del programa es de 25 Mbps de bajada y 3 Mbps de subida. Los hogares con deudas pendientes con Comcast pueden ser elegibles para Internet Essentials. Internet Essentials renuncia a esta calificación si la solicitas y te aprueban antes del 31 de diciembre de 2020 (se aplican las reglas de elegibilidad estándar). Aquí hay algunos enlaces rápidos al programa y la aplicación. Link